Privacy Policy 

Privacy Policy

Effective date: Oct 29, 2026


Hanson's Plumbing & Heating (Hanson’s Plumbing & Heating of Vergas, MN, Inc.) ("Hanson's," "we," "us") respects your privacy. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to hansonsplumbing.com, hansonsheating.com, our phone and text communications, and the services we provide.


Information we collect

  • Contact details you give us, such as your name, service address, phone number, and email address.
  • Service information, such as equipment details, service history, appointment notes, photos taken on the job, and estimates.
  • Payment and billing information needed to complete transactions. Card payments are handled by our payment processors; we do not store full card numbers.
  • Text and phone communications with our office and technicians.
  • Basic website data, such as browser type, pages visited, and cookies, used to keep the site working and understand how it is used.


How we use your information

  • To schedule, perform, and follow up on service.
  • To send appointment confirmations, reminders, technician arrival alerts, estimates, invoices, and service updates.
  • To process payments and financing applications you request.
  • To answer questions and provide customer support.
  • To send maintenance reminders and promotional offers, only where you have agreed to receive them.
  • To meet legal, safety, and recordkeeping obligations.


How we share your information

We do not sell your personal information. We share it only with service providers that help us run our business, such as our scheduling and field service software, text messaging and customer communication platforms, payment processors, and financing partners you choose to apply with. These providers may use your information only to perform services for us. We may also disclose information when required by law or to protect our rights and safety.


Text messaging (SMS) privacy

We collect your mobile number and text messaging consent when you book service by phone or online, check the text opt-in box on a website form, or text us first. We use it only to send the messages described in our Terms & Conditions. No mobile information will be shared with third parties or affiliates for marketing, promotional, lead generation, or analytics purposes. Information sharing with subcontractors in support services, such as customer service and text message delivery, is permitted. All other categories in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


You can opt out of text messages at any time by replying STOP. Reply HELP for help, or contact us using the information below. See our Terms & Conditions for full text messaging program terms.


Your choices

  • Opt out of texts by replying STOP to any message.
  • Opt out of marketing emails using the unsubscribe link in the email.
  • Ask us to access, correct, or delete your information by contacting us. We may keep records we are required to keep by law.
  • Set your browser to refuse cookies. Some site features may not work without them.


Data security and retention

We use reasonable administrative, technical, and physical safeguards to protect your information. We keep information as long as needed to provide service, maintain equipment and warranty records, and meet legal requirements.


Children's privacy

Our services and website are not directed to children under 13, and we do not knowingly collect their information.


Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.


Contact us

Hanson's Plumbing & Heating 99 S Railway Ave, PO Box 99, Vergas, MN 56587 Phone: 800-553-9276 Email: info@hph.email